Shipping policy

SHIPPING POLICY FOR KVYN LIMITED
At KVYN Limited, we are dedicated to providing a seamless shopping experience for
our customers. This Shipping Policy outlines the terms and conditions regarding the
shipment and delivery of products purchased through our website.

1. Order Processing and Shipping

  • Orders typically require 3-4 days for production and shipping after placement
    depending on the order and where we are delivering to.
  • For urgent orders, customers must communicate their needs in advance. Please note,
    this may incur additional costs.

2. Processing Time

  • Domestic orders are processed within Two business days after payment
    confirmation.
  • Orders placed on weekends or public holidays will be processed on the next
    business day.
  • You will receive an email confirmation with tracking details once your order has
    been shipped.

3. Shipping Methods and Delivery Time

We offer the following shipping options subject to the unique nature and craftsmanship
of each piece:

  • Standard Shipping: Estimated delivery within [2-3] business days.
  • Express Shipping: Estimated delivery within [7-10] business days (additional
    charges apply).
  • International Shipping: Delivery times vary based on the destination country
    and selected shipping method.
  • Delivery times are estimates and may be subject to delays due to unforeseen
    circumstances such as weather, transportation disruptions, or holiday periods.

4. Shipping Fees

Kindly note that we use reputed shipping companies to ship our products. Shipping fees
depend on the delivery location and the size or weight of the package. The applicable
fees will be displayed at the checkout and chosen shipping method.


5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing
tracking details, so you can monitor the status of your delivery.

6. Delivery Attempts

For home deliveries, our courier partners will make up to [2] delivery attempts. If
delivery is unsuccessful, the package will be returned to KVYN Limited, and you may be
required to pay additional fees for reshipping.

7. Issues with Delivery

If your order does not arrive within the estimated delivery timeframe or if you receive
damaged or incorrect items, please notify us within [Insert Timeframe, e.g., 48 hours] of
receiving the delivery.
KVYN is not responsible for delays caused by factors beyond our control, such as
customs clearance, weather conditions, or courier service disruptions.
Contact our customer service team at:
Email: support@projectkvyn.com
Phone: 09038037711

8. International Shipping

International shipping is available to selected countries. The list of eligible countries will be displayed at checkout. If your location is not listed, kindly contact our customer
service team for assistance.
Your package may be subject to import duties and taxes. You, as the customer, are
responsible for paying those fees. We recommend that you check with your local
customs office before placing an order on our website as these fees can sometimes be
significant and we are unable to calculate these for you.

9. International Returns & Exchanges

  • Customers are responsible for handling logistics for international exchanges.
  • Exchanges will only be processed after the item has been received and inspected.
  • International returns are not allowed.

10. Customs and Import Duties

If an item is shipped to you from a different country, customs and import duties may be levied by your local government. All additional customs and import duties are the
responsibility of the person purchasing. This can range from 20% to 40% of the order
value.

11. Damages
Our website is not liable for any products damaged or lost during shipping. If you
receive your order damaged, please contact the shipment carrier to file a claim. Please
save all packaging materials and damaged goods before filing a claim

12. Changes to This Policy
KVYN Limited reserves the right to update this Shipping Policy as necessary. Changes
will be communicated through our website.

13.Contact Us

For any questions or concerns regarding your shipping experience, feel free to contact
our customer support team at:
Email: support@projectkvyn.com
Phone: 09038037711

Please note that we are not responsible for any delays or damage caused by the
shipping carrier. If you receive a damaged or lost package, please contact us
immediately so we can assist you in filing a claim with the shipping carrier.